TAILORBED provides a full guarantee that reaches up to 25 years to its sleeping products’ production. Additionally, it offers discounts on replacement products, after the warranty period, up to 40 years after the date of purchase.

Example 1: Bed-mattress "Oasi" Quattro layer sleeping system

On the wooden frame: 25 years full warranty. From 26 to 40 years from the date of purchase, a discount of 25% on the purchase of new bed-mattress is provided.

Example 2: Mattress "Piyma"

8 years of full warranty. From 9 to 25 years from the date of purchase, a discount of 25% on the purchase of a new mattress is provided. If the Piyma mattress is part of the Quattro layer sleeping system, the full warranty is 10 years.

NoteThe Quattro layer sleeping system consists of the products Oasi, Piyma, Hara and Agalia.

 

MATTRESSES

Product Warranty Years with 100% warranty Years of 25% discount
Armonia 20 6 7-20
Areti 20 6 7-20
Piyma 25 8 9-25
Anessi 20 6 7-20
Taxidi 20 10 11-20
Exohi 20 10 11-20

TOP-MATTRESSES

Product Warranty Years with 100% warranty Years of 25% discount
Hara 10 4 5-10
Agalia 10 4 5-10

BED-MATTRESSES

Product Warranty

Έτη εγγύησης 100%

του ξύλινου πλαισίου


Years of 100% Warranty
of the content

Years of 25% discount
Elxi 40 25 6 26-40
Oasi 40 25 6 26-40

 

Specifically, provided the proper use and maintenance of products in accordance with the instructions of TAILORBED, the guarantee covers the following cases:

Mattresses TAILORBED :

  • Local or extended decline of the content more than 2 cm, measured when the mattress is flat and is placed on a base consisting of boards spaced 5-7 cm between them.
  • De-polymerization of natural rubber, despite its positioning on a base consisting of boards spaced 5-7 cm between them, which ensures the proper ventilation. The warranty does not apply in case of direct exposure of the mattress to sunlight without using a protective cover.

Top-mattresses TAILORBED :

  • Local or extended decline in the content more than 2 cm, if it is flat and placed on a mattress or a bed-mattress that are in good condition and its properties are not altered.
  • De-polymerization of natural rubber due to other causes other than insufficient ventilation or direct exposure to sunlight without using a protective cover.

Bed-mattresses TAILORBED :

  • Breakage in the wooden frame, due to the nature of the wood (callus etc.).
  • Local or extended decline in the content more than 2 cm.
  • De-polymerization of the natural rubber despite the proper ventilation and the adequate protection from direct sunlight.

The warranty of TAILORBED does not cover cases not listed above.

Indicatively, some cases not covered by the warranty are presented:

  • Products used in hotels, guesthouses or institutions other than the mattresses Journey and Countryside.
  • Products sold at reduced prices, samples from exhibitions, used products or products that have been given to sampling.
  • Products (mattresses and top-mattresses) that have obvious signs of de-polymerization only in the corners of the natural rubber layers.
  • If only one part of the sleeping system is faulty (e.g. a single mattress), the warranty does not cover the replacement of all the parts of the sleeping system if they are not faulty.
  • Local decline of materials up to 2 cm.
  • Defects from improper or inappropriate use of products such as stains on fabrics and damages from the use of cleaning liquids in combination with water.

[ The use of liquid detergents and the water contact can significantly damage the materials of the products and alter their properties ]

  • Small differences in material properties that may arise over time and are not listed above. Due to the use of completely natural materials, slight differences may arise, that are however considered normal, do not recommend a product defect and do not affect its ability to provide support to the body.
    • Damages caused to the mattress from the use of an improper base.

[ The mattresses of TAILORBED, unless placed on respective dimensions bed-mattresses, must be placed on an appropriate basis. Suitable bases are the ones constituted by linear, stationary boards (wooden or metal) of a thickness greater than 2 cm, spaced 5-7 cm between them. For mattresses of over 120 cm. width, stable boards are recommended to be supported by a central support beam (traverse). Between the mattress and the boards, thick fabrics or plastic protectors should not be placed. ]

This warranty is subject to the provisions, regulations and limits of the existing Greek legislation.